24/7 support for your tracking business.
When a device goes offline or a client asks a hard question, you are never on your own.
What we help with
Devices not reporting
We help you find out why a tracker is offline and get it reporting again.
Setup and branding
We add your logo, colours and web address, and connect your first devices.
Training for your team
An onboarding session shows your team how to use the apps, CMS and ERP.
New device models
Ask us to add a tracker or dashcam that is not yet on the list.
Custom requests
Tell us about a report, alert or sensor your client needs.
Everyday questions
A built-in help centre inside the CMS answers common questions.
How to reach us
Send a message through the contact form, or email info@datadrive.co.ke. Choose “Support question” in the form so it reaches the right person.
Send a support requestGet answers faster
- Name the unit or client the question is about
- Include the device model
- Say when the problem started
- Describe what you expected and what you see
Support questions
Is support really available 24/7?
Yes. Data Drive offers 24/7 support for your team.
Who do my clients contact?
Your clients contact you, because the platform carries your brand. You contact us whenever you need help.
Can you add support for my device?
Yes. If your model is not on our list, ask us. We add its protocol, alarms and settings on request.
What helps you answer faster?
Include the unit name, the device model, the time of the problem and a short description of what you see.